![]() ![]() He can go on to help the petite lady behind me. So to end the wasteful conversation, I tell him to cancel my appt and that I won’t be returning. He doesn’t even offer to reschedule for another day/time. Although he states “I apologize”it’s done in a condescending tone. At this point I’m fed up with the lack of professionalism. He then continues to repeat himself over and over about how Meeghan doesn’t work Thursday’s and knows we don’t do laser removal on Thursday’s. I stated no, I have a confirmed appt for today. ![]() He then “checks” the computer and (aka makes up) that I had an appt for the next Thursday (I have an email proving I had a 2/11 appt), but it was only a consult and that I must have mixed up the days. any Thursday’s.” Interesting considering all they do is laser hair removal and laser tattoo removal and are open every day of the week except Friday’s and Sunday’s. I have a confirmed appt.” He then tells me “Meeghan doesn’t work Thursday’s. I explained to him that I scheduled an underarm laser appt for today, which he then cut me off and stated “we don’t do laser hair removal on Thursday’s.” I then stated, “well I spoke with Meeghan and she provided me all the details for my appt and said she would be in the office and would see me then. ![]() At 1:05pm a petite woman and a tall/muscular built man walked in. I advised on my VM that this was for proof I was there ahead of my appt. I also left a voicemail confirming my arrival as I stood in the lobby because they have a sign displayed for late and no-show fees. I waited in the lobby until my appt and called multiple times to see if by the phone ringing someone would come up front. The facility consists of a small waiting room and a single hallway with approx. Walked into the “lobby” area to find no one at the front desk. On Thursday, 2/11 I arrived to the facility early, about 25min. I received an email confirmation with my appt date/time (if I could upload the email confirmation here I would). She provided details for my visit and advised me to come a bit early to fill out some forms. I Spoke with Meeghan who was very nice over the phone. On Monday, 2/8 I called and scheduled a 1:00pm appt for Thursday, 2/11 for underarm laser hair removal. That was awfullllll and RUDE!!!!!! Don’t think that you lost only my business, no you lost everyone else I know who is interested of trying your place!!! BYE I talked today to who I believe his name is Joe, at the beginning of my call it took me a second to realize if even I call the correct place and that’s from his rude tone of voice and how he answered the call!!!! Then I told him that am a new customer and looking for an consultation appointment,then he gave me a date with a time and while I was looking into my calendar to check to see if it will conflict with me with any other appointments, he was like that’s the only date that I have, I’m very busy, I’m very booked so I asked him if he has any afternoon appointment, he said again am so busy and booked and if I think about it and call him back because he has another two people on the other lines, the way how was so rude and his aggressive tone of voice, it made me feel even if you’re going to give me your service for free, I don’t want to give you ever my business or any one of my friends and family member business. That was the rudest person I ever talk to in my life, can’t believe how people can be opening and handling business if they don’t have any clue about customer service and how you would handle new customers to ur business.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |